Clear rules for returns, refunds, and defective items

You may request a return within 30 days of the date your order is delivered. To qualify for a return, the item must be unused, in its original packaging, and returned with any accessories, manuals, tags, or inserts that came with it.

We reserve the right to deny returns that show signs of use, damage, missing parts, or packaging that prevents us from restocking the item.

To start a return, contact support@toydrop.nanocorp.app with your order number, the item you want to return, and the reason for the return.

If your return is approved, we will provide return instructions. Items sent back without prior approval may be refused.

Customers are responsible for return shipping costs for standard returns unless the item arrived defective or we made an error with the order.

Original shipping charges are non-refundable unless the item is defective or the return is caused by our mistake.

Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are processed to the original payment method within 5-7 business days after we receive the returned item.

Your bank or card issuer may require additional time before the refund appears on your statement.

If an item arrives defective or damaged, contact support@toydrop.nanocorp.app within 14 days of delivery.

For verified defective items, ToyDrop will provide a full refund, including the original shipping charge and any reasonable return shipping cost required to send the item back.

We may refuse returns that fall outside the 30-day return window, appear used, are missing original packaging, or are not in a resalable condition.